Retail Outlet Manager at Ascentech Services Limited – Abuja, Delta and Rivers

Ascentech Services Limited – Our client, a leading fashion brand with offices across Nigeria is currently recruitng an objective-driven candidates for the position below:

Job Title: Retail Outlet Manager

Locations: Abuja, Asaba- Delta and Port Harcourt – Rivers

Duties
Target Achievement:

Responsible for achievement of set Sales target for the store
Responsible for Social media marketing, by virtue of the activities increase followers and sales in targeted regions
Responsible for achievement of all store KPI targets

Customer Service:

Ensure all staff follow Meet, Greet and Direct
Ensure staff and managers proactively resolve customers Enquires/complaints / prompt shipping of customer orders and collection
Mystery Shopping Audit
Customer feedback mechanism.
Sending frequent emails / gifts to the customers on various occasions

Stock Management & SOP:

Commercial Audit report based on seasons/ process
Ensure all measures are taken to control shrinkage
Ensure that all stock consolidation is executed as per timelines

Marketing & Promotions:

Ensure all marketing & promotional activities are executed as per timelines and monitored to achieve the Promotion Objective as per the season
Use of all social media platforms to increase the followers, regular and creative postings on the social media platforms.
Ensure that the Visual Merchandising and plan-o-gram guidelines are followed as per the SOP
Creation of the customer data base

Staff Management:

Ensure timely execution of staff engagement & training calendar
Ensure staff retention and engagement is high through motivation, coaching and guiding

Administration:

Ensure daily and weekly review with team is done and required actions are highlighted
Share DSR report on daily basis, collections, bank remittance
Ensure all store facilities are in line with norms

Education, Essential Skills, & Other Requirements