Customer Service Executive at Stedarol Global Concept Limited

Stedarol Global Concept Limited is currently recruiting suitably qualified candidates to fill the position below:

Job Title: Customer Service Executive

Location: Lagos

Job Duties/Requirement

Answers customer support messages via telephone or Web promptly to enhance the customer service experience
Patiently listens attentively to customer and connects them with the appropriate department to address their needs
Quickly learns the functions of the system to log in and respond to customer complaints
Accurately records and logs interaction with customers and updates account information and able to retrieve this information to create reports for management
Keeps sensitive information and financial records private and confidential
Works with management to maintain best practices for efficient communication with customers
Knowledge of updated company rules and policies to address issues such as returns, faulty merchandise, wrong delivery and delayed delivery to inform customers
Address costumer questions about new products, services, promotions on sales
Meets regularly with team lead to give feedback to help improve customer service culture, response time and tools to improve staff experience
Willing to learn from management to properly apply company policy to customer solutions
Contributes to bottom lines sales by increasing customer satisfaction.