City Tutors Nigeria Job Vacancy : Customer Care Manager

City Tutors Nigeria – We are the premier City tutors Limited, the biggest and most trusted personalized educational company in West-African sub-region, providing highly rated private tuition for learners . We provide learners with the advantage of quality, experienced and innovative sessions : far beyond the limitation of class room learning.

Due to massive expansion, we are seeking to invite suitably qualified candidates for the position below:

Job Title: Customer Care Manager

Location: Ikeja, Lagos

Key Responsibilities

Regular Inbound and Outbound calls
Ability to show empathy and compassion
Maintain high level of professionalism in customer engagements
Follow-up on on-boarded clients
Communicate directly with clients and encourage trusting relationship
Respond to inquiries made by clients about company services in a timely and friendly manner
Document and share lead/customer intelligence with internal team.
Create a persistent focus on the customer in all key actions the company takes

Required Skills & Qualifications

Candidates should possess B.Sc/HND qualification
Excellent communication skills with the ability to distil complex issues and detailed analysis into simple, structured frameworks
Good knowledge of Social media marketing, Google AdWords, Google AdSense and similar PPC, PPV Advert platforms
Strong empathy for customers, a passion for customer insights and research rooted in placing the customer’s wants and needs first above all.
Outstanding sales skills with proven ability to convert prospects into active clients
3 years + working experience in customer care role.

Application Closing Date
28th March, 2019.

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