RelianceHMO Job Vacancy : Graduate Reliance Care Officer (Call Center Agent)

Reliance HMO is a technology-driven health insurance company that has integrated technology into every sphere of health-care management. The company started in 2017 with a vision of using technology to make insurance accessible and easy to use.

We are recruiting to fill the position below:

Job Title: Reliance Care Officer (Call Center Agent)

Location: Lagos
Job Type: Full Time
Job Field: Customer Service
Reporting To: Team Lead, Customer Success

Role Purpose

Responsible for receiving and resolving audio queries from various sources such as corporate customers, retails customers, distribution partners and providers.

Responsibilities

Ensure clients (corporate customers, retails customers, distribution partners and providers) have a seamless encounter with using our service.
Obtain client information by answering telephone calls; interviewing clients; verifying information.
Respond to all Enrollee and Provider inquiries and handle any complaints.
Provide information about company products and services.
Receive and handle customer complaints
Seek resolution of customer queries.
Take telephone calls on behalf of RelianceHMO in order to fulfill customer requirements.
Have the most up to date information on all plans of RelianceHMO and be able to help customers in a quick and friendly fashion.
Maintain communication equipment by reporting any faults promptly
Maintain and improve quality results by adhering to standards and guidelines
Develop tactics to deepen relationships with clients through regular interactions.

Minimum Qualifications

This role requires a first Degree or its equivalent Diploma qualification.
Requires between 0-2 years relevant work experience with advanced / extensive knowledge and mastery of relevant theories, principles and complex techniques gained through broad experience or special development.

Minimum Qualification: