Front Office Manager at De Santiago Milan Hotel & Suites

De Santiago Milan Hotel and Suites is a top-class Luxury hotel with elegant and glamour. Starting from the lobby of the hotel to the elegantly finished rooms, the interior provide a comfortable and unmatched experience. Our hotel is primed for corporate, business and leisure travelers, offering superior services and excellent facilities.

We are recruiting to fill the position below:

Job Title: Front Office Manager

Location: Lagos

Core purpose of the Job

• Directly Manages all front office personnel and ensures proper completion of all front office duties.
• Directs and coordinates the activities of the front desk, reservations, guest services, and telephone areas.
• Prepare monthly reports and budget for front office department.

Task Complexity

• Ensure smooth operation of the front office; follow up with satisfaction with guest related issues.
• Check-in and check-out, coordinate all guests’ requests, inform them of hotel service, features and room amenities.
• Maintain a positive attitude that will provide team work within the organization and must possess and display high level of personal standard.
• Effective management of guest relations, ensure that 90% of guests leave good reviews and feedback.
• Develop and implement annual guest satisfaction strategy with cooperation and collaboration of the entire team.
• Manage the Hotel Database.
• Ensure each and every guest is treated in a warm, friendly, efficient and accurate manner.
• Conduct routine checks on machines and equipment to ensure proper running of the front desk.
• Ensure porters carry out their functions effectively and efficiently, provide assistance with guest luggage.
• Liaise with other departments on behalf of guest.
• Strict implementation of sales processes and procedures.
• Effective management of room sales.
• Verifies that accurate room status information is maintained and properly communicated.
• Resolves guest problems quickly, efficiently, and courteously.
• Updates group information. Maintains, monitors, and prepares group requirements. Relays information to appropriate personnel.

Job Specification
(Experience & Training) Academic and Professional:

• First Degree from the Arts, Sciences or Humanities.
• Minimum of four (4) years of hotel front desk supervisory experience, experience handling cash, accounting procedures, and general administrative tasks.

Skills:

• Working knowledge of various computer software programs (MS Office, restaurant management software, POS).
• Ability to spot and resolve problems efficiently.
• Mastery in delegating multiple tasks.
• Communication and leadership skills.
• Up to date with food and beverages trends and best practices.
• Ability to manage personnel and meet financial targets.
• Guest-oriented and service-minded.
• Attitude: Must be Friendly, honest, transparent and diligent in all dealings.

Remuneration
N80,000 monthly.

Application Closing Date
18th September, 2019.

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