Assistant General Manager at De Santiago Milan Hotel and Suites

De Santiago Milan Hotel and Suites is a top-class Luxury hotel with elegant and glamour. Starting from the lobby of the hotel to the elegantly finished rooms, the interior provide a comfortable and unmatched experience. Our hotel is primed for corporate, business and leisure travelers, offering superior services and excellent facilities.

We are recruiting to fill the position below:

Job Title: Assistant General Manager

Location: Lagos

Core purpose of the Job

• You will be responsible for all aspects of operations at the hotel, day-to-day staff management and guests.
• Candidate should be an ambassador for the brand and hotel.
• Provide leadership and strategic planning to all departments in support of our service culture, maximized operations and guest satisfaction. Work Very closely with the General Manager and other stake holders.
• Manage the Hotel’s management team (HOD’s) and overall hotel targets to deliver an excellent Guest experience.
• Manage between profitability and guest satisfaction measures.

Task Complexity

• Manage and develop the Hotel Executive team to ensure career progression and development.
• Be accountable for responsibilities of department heads and take ownership of all guest complaints.
• Provide effective leadership to hotel team members.
• Lead in all aspects of business planning.
• Oversee the operations functions of the hotel, as per the Organizational chart.
• Hold regular briefings and meetings with all head of departments.
• Ensure full compliance to Hotel operating controls, SOP’s, policies, procedures and service standards.
• Lead all key property issues including capital projects, customer service and refurbishment.
• Handling complaints, and oversee the service recovery procedures.
• Responsible for the preparation, presentation and subsequent achievement of the hotel’s annual Operating Budget, Marketing & Sales Plan and Capital Budget.
• Manage on-going profitability of the hotel, ensuring revenue and guest satisfaction targets are met and exceeded.
• Ensure all decisions are made in the best interest of the hotels and management.
• Deliver hotel budget goals and set other short and long term strategic goals for the property.
• Develop improvement actions, carry out costs savings.
• Closely monitor the hotels business reports on a daily basis and take decisions accordingly.
• Ensure that monthly financial outlooks for Rooms, Food & Beverage, Admin & General, on target and accurate.

Qualification (s)

• A university degree in Hotel Management or a related field with Experience in opening, managing or re-positioning a hotel with clear track record.
• Be conversant with Hospitality software.
• Excellent computer system skills.

Job Specification (Experience & Training):

• At least 10 years’ experience in the hospitality industry, with significant luxury experience, ideally including experience in remote locations. And 5 to 6 years of experience in a Hospitality Managerial role.

Remuneration
N200,000.00 monthly.

Application Closing Date
18th September, 2019.

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