Customer Support Specialist at Tres Melanin

Très Melanin – We are a Lagos based beauty-tech company that helps women verify, select and make the right hairstyles and connect them to buy the best hair extensions from manufacturers in a unique e-commerce experience.

We are recruiting to fill the position below:

Job Title: Customer Support Specialist

Location: Lagos

Description

Help customers with complaints and questions.
Give customers information about products and services, take orders, and process returns.
Maintaining a positive, empathetic and professional attitude toward customers at all times.
Responding promptly to customer inquiries.
Communicating with customers through various channels.
Acknowledging and resolving customer complaints.
Knowing our products inside and out so that you can answer questions.
Processing orders, forms, applications, and requests.
Keeping records of customer interactions, transactions, comments and complaints.
Communicating and coordinating with colleagues as necessary.
Providing feedback on the efficiency of the customer service process.
Managing a team of junior customer service representatives.
Ensure customer satisfaction and provide professional customer support.