Front Desk Receptionist at Aideplanet Limited

Aideplanet Limited is a Human Resource Consulting organisation that offer both local and international companies bespoke human resource consulting services across diverse sectors.

We are recruiting to fill the position below:

Job Title: Front Desk Receptionist

Location: Lagos

Job Description

We are recruiting for the role of a Front Desk Representative, to undertake all receptionist and clerical activities at the desk of our client’s office.
Assisting with administrative tasks.
Receives the guest and answers questions in person by telephone.
Provide client support services in accurate and timely fashion.
Maintain high level of professionalism and competence in every client interaction.
Build positive and productive relationships with clients.
Make frequent client calls and visits to strengthen client relationships.
Analyse and resolve service issues promptly.
Inform management about complex client issues and resolutions.
Maintain client focused working environment for team.
Work in compliance with company policies and procedures.
Identify and develop new business opportunities with client contacts.
Responds to inquiries and refers when necessary to the appropriate official or department.
Prepares outgoing mail, sorts and distributes incoming mails.
Utilise effective problem solving and time management skills in client service operations.
Assist in risk assessment and mitigation activities.
Develop process improvements to enhance service efficiency and effectiveness.