VINIRMA Consulting Pvt. Limited Job Vacancy : Application Support Specialist – FPM (Fusion Payment Manager)

VINIRMA Consulting Pvt. Limited – Our client, a Qatar based Information Technology Consulting and Services company is recruiting to fill the position below:

Job Title: Application Support Specialist – FPM (Fusion Payment Manager) for Qatar

Location: Nationwide
Domain: Bank

Role Objective

Play a key role in the IT department, responsible for FPM Payment application and modules to ensure the high availability of the applications, maintain the standards adopted by the management and compliance with the regulatory authorities, co-ordinate with different business unit of the bank and different service providers to ensure the high quality services and maximize the utilization of the bank resources.
Implementation of new projects & enhance the functionality of the applications to improve the overall service quality & efficiency of the bank.

Detailed Roles and Responsibilities
Financial:

Implementation of new products and enhance the application functionality to improve the bank services and to meet compliance requirement.
Proactively monitor and identify potential risks and issues, take necessary actions in advance to reduce any application downtime.

Customer:

Understands users’ requirements and analyze in Technical and Functional perspective, suggest the possible solution, workaround for the requirements, issues and queries.
Provide Technical and Functional support during the project lifecycle for the FPM Payment related projects.
Build and maintain strong and effective relationships with all staff across all Divisions to understand and address their application issues and queries and resolve

Internal
Provide Technical and Functional support for internal and external users for the following systems or applications:

FPM Payment Application
All FPM modules
All FPM interfaces (with Equation and with other systems)
All FPM In house applications
Equation Clean Payments
SWIFT payment messages and protocols
QATCH, QIPS, TERMS
Others as requested
Maintain a high degree of customer service. Take ownership for ensuring timely and accurate responses with appropriate resolutions
Escalate complex issues and consult as applicable
Attend all Technical and Functional meetings held to discuss the applications / systems with which you work
Conduct business analysis, Gap analysis, and impact analysis.
Prepare test cases, test scenarios and test plans.
Conduct all types of functional testing and SIT.
Support UAT and Go Live.
Propose ideas for the modification of existing systems in response to new applications and changing business requirements to the Business Development Manager
Be willing to take on additional ad hoc projects over and above the day to day tasks
Share common issues with wider team to share knowledge, particularly those working on the help desk
Ensure daily back up procedures are implemented and system / application maintenance is completed in line with internal policies / procedures
Conduct a weekly health check of servers
Ensure sufficient documentation of all activity is maintained
Ensure high standards of confidentiality to safeguard commercially sensitive information
Provide timely and accurate information to the external and internal auditors and the Compliance function as and when required
Perform regular health check and maintenance of the applications environments.

Learning and Development:

Prepare sufficient documentation for new products and issues and Share knowledge with other the team members.
Meeting with application consultants during implementation of projects and develop knowledge base in order to provide supports to the users when required.
Operate as a team player within the Business Development team and across the wider IT division.
Share knowledge with others to strengthen capability of the team
Maintain a focus on self-development by spending time reading and researching competitor activity, recent innovations and best practice.

Key Interactions
Internal:

Senior Manager – Applications Development and support
Information Technology Division employees
Operational risk department
Central Operations Department
Risk Department
Other Bank units as required

External:

External Consultants
Suppliers and Subcontractors
External Auditors

Competencies, Knowledge and Experience
Educational Qualifications:

Bachelor Degree in Computer Science, IT or a related field

Experience:

5+ years of relevant experience in FPM functional and technical support, ideally within a financial services environment
Strong English and, preferably Arabic language skills

Technical and Functional Competencies
Technical and Functional IT Knowledge / Competence: