Agent Managers at 3Line Card Management

3Line commenced business in 2007 with the primary aim of using technology to make financial services easily available to the financially excluded. We believe this is a basic human right, and 3Line is our platform for achieving this purpose. We focus on four key areas: Electronic Banking, Issuer Processing, Agency Banking and Identity Management, all driven by our Card Scheme.

We are recruiting to fill the position below:

Job Title: Agent Manager

Locations: Abuja, Kano, Kaduna

Job Description

Ensure the States achieves profitable sales growth across all Freedom Network division
Manage, motivate and measure the performance of the Agent and Aggregators to ensure revenue targets are met
Ensure timely submission, and monitor quality of Agent performance in an ongoing basis
Communicate with Aggregators and schedule site visits to Agents with issues on a daily basis
Carry out monthly KPI review for each Aggregator and Agent
Review and analyze Agent and Aggregator’s activities
Monitor and review new Agents revenue and transaction rates
Conduct Agent forum/training for all Agents in the Region.
Utilize proactive sales management techniques, incentives and other motivational initiatives in conjunction with Freedom Network’s objectives
Ensure that Agents within the region have a ‘current’ service level agreement in place with Freedom Network
Develop and monitor sales systems and procedures and make recommendations for continuous improvement
Ensure that Agents within the region are fully branded and location is very visible
Ensure that all POS with Agents within the region are fully utilized
Co-ordinate Agency documentation in line with laid down procedures
Ensure a seamless Agent on-boarding process , training and development for all Agents
Gather market intelligence and communicate to HQ for Business Decision Making.

Experience Requirements and Skills

Must be conversant with the rural/urban area and able to speak the native languages.
Proven business analysis skills with the ability to proactively meet objectives
Ability to understand and apply market intelligence to sales strategy
Exceptional negotiation skills and communication skills
Ability to make presentations using Microsoft power point, excel, & word
Effective communication both (oral and written) and interpersonal skills
Patience and resilience
Analytical, problem-solving and decision-making skills
Prospecting & persuasive skills
Client & territory relationship management ability
Ability to work independently and also as a team.