Call Center Agent at Interra Networks Limited

Interra Networks Limited is an Information & Communications Technology (ICT) company headquartered in Atlanta, GA. USA with offices in Abuja, Lagos and Enugu, Nigeria. We operate a BPO (Business Process Outsourcing) facility and provide technology-enabled services to the public and private sector. Our services provide our customers with world-class, convenient, reliable and cost-effective business solutions.

We are recruiting to fill the position below:

Job Title: Call Center Agent

Location: Abuja

Requirements

He/She must have good understanding of English and any of the major local Nigerian languages (Hausa, Igbo, and Yoruba).
Must be able to read, speak and write English language fluently.
Accurate comprehension, interpretation and capturing of information, accuracy and timely response to calls.
Proficient in usage of Microsoft packages.
Knowledge of customer service telephony and technology.
Some experience in a call center or customer service environment.
Good data entry and typing skills.
Knowledge of administration and clerical processes.
Excellent communication and presentation skills
Ability to understand individual differences.
Problem solving skills.
Should be able to work Mondays to Saturdays and at any other time as required.
Proficiency in driving Sales will be an added advantage.