Ikogwe International Limited Job Vacancy : Customer Service Officer

Ikogwe International Limited is a fully registered travels and tours company located in Benin City, Edo State, Nigeria. We facilitate student’s admission process into foreign University and colleges around the world.

We are recruiting to fill the position below:

Job Title: Customer Service Officer

Location: Edo

Job Description

Provide client services in accurate and timely fashion.
Maintain high level of professionalism and competence in every client interaction.
Build positive and productive relationships with clients.
Make frequent client calls and visits to strengthen client relationships.
Analyze and resolve service issues promptly.
Inform management about complex client issues and resolutions.
Maintain client-focused working environment for team.
Work in compliance with company policies and procedures.
Identify and develop new business opportunities with client contacts.
Utilize effective problem-solving and time-management skills in client service operations.
Develop process improvements to enhance service efficiency and effectiveness.
Provide support in new product development and enhancement activities.