Senior IT Service Desk Officer at AB Microfinance Bank Nigeria Limited

AB Microfinance Bank Nigeria Limited is a member of an international network of Microfinance Banks under Access Holding Microfinance AG(www.accessholding.com), with its Head office in Berlin, Germany.

The Group provides world class banking services to micro, small and medium enterprises and private individuals in Africa and Asia. It has been spreading out to other countries across the globe rapidly.

We are recruiting to fill the position below:

Job Title: Senior IT Service Desk Officer

Location: Lagos

Main Responsibilities
Accountability of IT Service Delivery:

Ensure end-user satisfaction at the defined level (as initial point of contact of users)
Ensure continuous IT service delivery to end-users as well as agreed resolution time
Ensure compliance to layer 1 information security, policies and operating procedures.

Support in team coordination:

Assist in coordinating the IT service desk activities to deliver IT services to different geographic areas
Assist in managing schedules and workloads of team members in a proactive manner
Deliver training when required, implement approved process improvements
Compile reports to track adherence to established service-level targets
Ensuring the accuracy and integrity of the equipment tracking database
Contributing to the maintenance of the business internal knowledge base
Creating and updating relevant documentation.

IT Service Desk:

Manage and follow-up on all IT Requests
Escalate unresolved issues/requests to 2nd Line in a timely manner
Document internal procedures and ensure effective monitoring

MIS:

Support the release deployment to the branches
Utilize and maintain the IT service desk tracking software
Ensure proper monitoring of periodical IT operations reports within the department

IT Security:

Ensure and maintain internal IT Operations security as it relates to general information security policies and guidelines.

Requirements
Necessary experience and knowledge:

Minimum OND in Computer Science or related discipline
At least four years of relevant experience in a similar environment
Broad knowledge of network, infrastructure, application, database and generic IT services
Able to pick up new technologies fairly quickly
Soft skills: customer-focused, effective communication, problem-solving, analytical mind
Basic ITIL knowledge would be of advantage
Any I.T. Certification will be an added advantage

Application Closing Date
Friday; 15th November, 2019.

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