Service Delivery Coordinator at Ascentech Services Limited

Ascentech Services Limited is a full-fledged Human Resource Solution Provider incorporated in 2013 with its Head Office in Lagos, Nigeria. We are committed to forging long-term partnerships with our clients by creating and delivering robust and flexible services that address the changing needs of their business.

We are recruiting to fill the position below:

Job Title: Service Delivery Coordinator

Location: Lagos

Job Description

We are looking for an experienced and well-organized Service Delivery Coordinator to provide the necessary support to the field sales team.
The successful candidate will become the point of reference for colleagues and customers alike, by keeping schedules and providing feedback, documentation and information.
The goal is to facilitate the team’s activities so as to maximize their performance and the solid and long-lasting development of the company.

Responsibilities

Coordinate sales team by managing schedules, filing important documents and communicating relevant information.
Ensure the adequacy of sales-related equipment or material.
Respond to complaints from customers and give after-sales support when requested. Store and sort financial and non-financial data in electronic form and present reports.
Handle the processing of all orders with accuracy and timeliness.
Inform clients of unforeseen delays or problems.
Monitor the team’s progress, identify shortcomings and propose improvements.

Job Requirements

Great educational background, preferably in the fields of computer science or engineering for technical project managers
Proven working experience as a project administrator in the information technology sector.
Solid technical background, with understanding or hands-on experience in software development and web technologies.
Excellent internal communication skills.
Solid organizational skills including attention to detail and multi-tasking skills.
Strong working knowledge of Microsoft Office experience as a sales coordinator or in other administrative positions will be considered a plus.
Proficiency in English.
Well-organized and responsible with an aptitude in problem-solving.
Excellent verbal and written communication skills.
A team player with high level of dedication.
B.Sc/BA in Business Administration or relevant field; certification in Sales or Marketing will be an asset.