Account Manager at Netcom Africa Limited

Netcom has been Nigeria’s leading Internet Service Provider since 2004, staying ahead of the competition with cutting edge platforms in VSAT, WIMAX, Radio, and Fiber technology. Now, a pioneer in Business Transformation Solutions, we empower organizations to lead their market space by keeping pace with the rapid changes in IT innovations, ensuring relevance to specific business initiatives required to maximize revenue generation.

We are recruiting to fill the position below:

Position Title: Account Manager

Location: Lagos
Department: Business Development
Reports to: Head Business Development

Objective and Summary

Reporting to the Head, Business Development this role is responsible for generating leads, initiating and developing client relationships.

Key Duties & Responsibilities
Account Management:

Service existing accounts, obtains orders, and establishes new accounts by planning and organizing daily work schedule to call on existing or potential clients.
Manage relationship with all clients and maintain Zero churn at all time
Meet and exceed monthly, quarterly and annual set target
Liaise with business analyst, management team and account executives to collaborate and win deals
Periodically conduct the Know Your Customer exercise to keep up to date with changes and activities with your clients.

Research and Reports:

Keep management informed by submitting activity results and reports, such as daily call reports, weekly work plans, monthly and annual activity reports.
Monitor competition by gathering current marketplace information on pricing, products, new products, delivery schedules, merchandising techniques, etc.
Recommend changes in products, service, and policy by evaluating results and competitive developments.

Internal Relationship Management – liaise & collaborate with:

Finance – on the work flow of Service Activation Requests – new deals, upgrades, demos, downgrades, modifications, change management, etc.
Billing -to negotiate pricing within approved margin
Day to day operational business solutions interface between departments
Legal – to ensure the aspects of contract, signing, service contracts, revisions are done.
Ensure SLA’s are all adhered to and all documentations are up to date.

Education and/or Professional Qualifications

Graduate degree qualification essential.
Accreditation to professional bodies

Essential Skills / Knowledge:

Experience with both Microsoft operating system and Apple operating system
Strong verbal and written communication.
Good presentation skills for business reports
Ability to organize and conduct purposeful Departmental/ Unit meetings
Ability to develop and maintain business relationships with internal and external stakeholders.

Desirable Skills / Knowledge: