Customer Service / Retail Sales Executive at School Kits Limited

School Kits Limited is a leading professional school outfitting firm and a one-stop shop for a wide range of requirements for students from pre-school age through the secondary (High) school age. We are passionate about providing value to schools and parents hence we strive to deliver quality, flexibility and affordability on school supplies.

School Kits Limited commenced business in 2000 and has experienced significant growth for the years becoming a credible brand within the school supply industry in Nigeria. Our competence and credibility can be attested by many satisfied School clients from start-ups schools to well-established institutions as listed in our portfolio.

We are recruiting to fill the position below:

Job Title: Customer Service / Retail Sales Executive

Location: Lagos

Job Details

Attend to clients’ inquiries and complaints. Provide customer support services in accurate and timely fashion
Ability to cross sell and up sell
Familiarization with organization’s products and advise customers on their availability
Build positive and productive relationship with customers
Keep records of sales proceeds at the end of the day
Maintain high level of professionalism and competence in every client interaction
Work in compliance with company policies and procedures
Present and portray a positive image of the organization, its products and services to clients
Give regular and timely updates on stock level to the store manager
Recommend potential products or services to the store manager by collecting customer information.

Candidate Requirements

Minimum qualification Bachelor’s degree in Social Sciences or Humanities
Excellent people management skills
Experience in Retail/ Education sector
Proficiency in Microsoft packages
Must be able to communicate effectively in English Language
Must have proven experience in Customer service especially in a one-on-one interaction
Must be a fast learner
Responsible and committed to task assigned to handle
Ability to blend into a new environment and work with people of different ethnicity
Ability to work under pressure
Must be punctual
Attentive to details
Courteous
Ability to Cross Sell and Up-sell.
Candidates Must have previous work experience in Customer Service.