Behavioural Health Coach at mDoc Healthcare

mDoc is digital health start up that leverages behavioral science, data, technology and quality improvement methodologies to improve access to quality healthcare for people with chronic health needs in sub-Saharan Africa. We are seeking an all-star product suite lead to join our team. Our ethos is etched in the belief that augmenting the healthcare & technology landscape is paramount to helping Africa unlock its true potential. We are on a mission to transform how African healthcare consumers receive the support they need to live longer, healthier, happier and more productive lives.

We are recruiting to fill the position below:

Job Title: Behavioural Health Coach

Location: Lagos

The position

In this position, you will be a part of the team cohort providing direct (virtual and inperson) self-management support services to members, who face mental health challenges via our innovative self-management model. Your work will frequently be hub and field-based, extending out in the surrounding neighborhood and community but there will also be a large virtual component as well.
You will be expected to follow evidence-based guidelines for care while contextualizing to the needs of the members. The Health Coach will be responsible for members/ individuals and will work in collaboration with other members of a virtual team to help them meet their wellness and health needs. You will be expected to respond to them asynchronously for the most part as well as setting up brief one on one synchronous chats.
The behavioural health coaches work with individuals and encourages them to take a lead role in their wellness by providing them with tools and support to make the right kinds of lifestyle modifications. Along with the mDoc leadership team, you will cultivate an environment reflecting the values of mDoc Healthcare, including respect for our members and team members. Providing optimal member-centred care and experience is of critical importance to mDoc so we are looking for people who embody this in mind and action.
You must be data-driven or willing to be data-driven such that you are looking constantly at your member needs, responding to them and also looking at population level data and coming up with ideas on how to drive continued engagement and adherence.
We are looking for risk-takers with a LOT of initiative who are willing to learn and grow with and add value to a startup company that wants to help people improve their health and wellness.
You must be someone who is comfortable with technology, working in a start up environment with constant changes and supporting your groups of individuals remotely as well as in person. You must be responsive to their needs and willing to be adaptive.

The Mental Health Coach will:

Conduct psychological assessments using existing tools.
Provide support, lifestyle education and guidance to members virtually and in-person and addressing their queries as well as motivating them.
Work with the operations and clinical teams to understand population level data and make adjustments to the evidence-based curriculum.
Provide clinical support to the coaces Also work with the other coaches to support and build capability
Community engagement and mobilization through a multitude of methods
Work with community-based partners on shared initiatives
Research and compile needed clinical resources.
Support marketing and sales initiatives as subject matter expert.
Review data constantly and provide feedback within expected time frames on improvements or support
Be based in Lagos, working out of the mDoc office in Lekki
Be required to use technology for a majority of the work

Requirements

Bachelors in Psychology
Master’s degree or relevant qualification in social services or health-related field preferred (nursing/midwifery, psychology, counseling, health education, exercise science, nutrition and dietetics, etc.) preferred but not required
Expert knowledge of motivational interviewing, reflective listening, behavior change theory, and health psychology preferred
Minimum 3 years of experience working in health coaching, health promotion, chronic illness management or other clinical role preferred.
Experience with cognitive behavioural therapy, mindfulness-based therapy
Excellent verbal and written communication skills
Ability to actively support, communicate, and teach the unique culture and values of mDoc
Technology savvy and enthusiastic adopter of work and personal tools. Must be comfortable with assisting others in using technology and working remotely
Passion for improving health care experience, outcomes and costs
Interest in reviewing and responding to patient and population health data Fluency in English required.
Strong communication and “person-centred” skills