Customer Care Personnel at Services Beverages Africa

Services Beverages Africa is recruiting suitably qualified candidates to fill the position below:

Job Title: Customer Care Personnel

Location: Lagos

Job Description

• The services of a customer care personnel is required.

Responsibilities

• Maintaining a positive, empathetic and professional attitude toward customers at all times.
• Responding promptly to customer inquiries.
• Communicating with customers through various channels.
• Acknowledging and resolving customer complaints.
• Knowing our products inside and out so that you can answer questions.
• Processing orders, forms, applications, and requests.
• Keeping records of customer interactions, transactions, comments and complaints.
• Communicating and coordinating with colleagues as necessary.
• Providing feedback on the efficiency of the customer service process.
• Managing a team of junior customer service representatives.
• Ensure customer satisfaction and provide professional customer support.

Requirements

• A minimum qualification of OND. higher qualification gives an added advantage.
• Comfortable using computers.
• Experience working with customer support.

Application Closing Date
31st January, 2020.