Customer Service Assistant at AXA Mansard Insurance Plc

AXA Mansard is one of the foremost Financial Institutions in Nigeria, that has been offering world-class financial services over the years.

We are recruiting to fill the position below:

Job Title: Customer Service Assistant

Location: Lagos

Key Responsibilities and Accountabilities

Attends to all walk-in customers, assisting them with their complaints, enquiries and concerns in an efficient and professional manner
Ensure that all services to Customers are done within the specified turnaround time
Creates further interest in the company’s products by enlightening Customers on other services offered
Processes payment for all walk-in sales and renewals.
Assists with Admin and facility management issues at the Agency office
Carries out any other assignment delegated by the Agency Manager

Other Activities aside Key Responsibilities

Submits weekly/monthly prospects list to the office manager which should result in sales.
Generating of Leads from high earning customers and to the office manager which should result in sales.
Cross-selling of policies to existing and walk-in customers.
Sales of all policies at their discretion to customers other than the ones who walk into the Centre which attracts sales commission
Provide assistance for booking and renewing policies with the underwriting teams

Required Qualification, Experience, Skills and Competencies

A Polytechnic National Diploma in any related course
0-2 years experience in a Customer Service role
Exceptional customer service skills
Excellent relationship management skills
Sound knowledge of insurance
Ability to use a computer system and necessary work tools such as MS Word and MS Excel
Sound verbal communication and strong written communication skills
Good negotiation skill.
Candidates should reside around Ikeja axis.

Application Closing Date
29th February, 2020.