Cashier Team Leader at a Sports Gaming Company

A leading Sports Gaming Company is recruiting to fill the position below:

Job Title: Cashier Team Leader

Loation: Lagos

Role

• The cashier team leader will be responsible for checking and supervising the activities of cashiers to promote efficiency, discipline, and productivity in the company.
• The job description of the cashier team leader entails providing excellent customer service in the firm. To achieve the goal of satisfying customers maximally, the team leader inculcates good customer service skills in the cashiers by training them and giving them detailed instructions on how to attend to customers.
• The team leader, who is also designated as supervisor, will ensure that cashiers are at their duty posts during open hours and must address customers with outermost respect and politeness, and must also work smartly to reduce long queues so that customers wouldn’t be kept waiting for too long.
• As part of measures to increase output in the workplace, the leader of the team will assign tasks to various cashiers, outlining specific duties and areas of coverage to them to ensure that no customer is unattended to.
• The cashier team leader’s role also includes creating daily or weekly schedules for cashiers under his/her supervision and ensure that it is strictly adhered to.
• He/she will also melt out sanctions to cashiers who fail to work with the schedule.
• Other duties cashier supervisors perform include maintaining company’s cash flow and creating room for easy business transactions.
• They ensure that devices for making payment, like the POS are available and functioning, to deduct customers’ bill charges, and to make different denominations of cash available to issue as change to customers when they pay in cash.
• The responsibility to maintain orderliness among cashiers in the department rest on the team leader, who will quickly resolve disputes arising from customers’ complaints.
• The cashier supervisor also has the mandate of the company to authorize returns and refunds where necessary to satisfy customers’ needs.

Job Description

• Maintain cash registers and their contents, checking for accuracy in the store’s daily cash transactions
• Check duty posts regularly to ensure that cashiers are present and doing their work to facilitate free flow of payment activities by customers
• Supervise human traffic by directing customers to cashiers who are attending to few people to avoid crowding on a particular queue
• Discipline workers who are absent on duty or are engaged in unhealthy practices as part of measures to enforce discipline in the work place, and promote orderliness among workers
• Greet customers warmly, give them direction when needed, and answer their questions about products, services, prices, and promotions
• Inform unit managers of suspicious activities and actions related to finances and shop items for prompt attention
• Ensure that the work environment is clean and in good hygienic condition to promote the image of the organization to customers
• Cross check account balance and records at the end of daily operations to ensure that all transactions are in line with amounts recorded
• Step in to resolve disputes between cashiers and customers over transactions with a diplomatic approach to handle such issues with good judgment in the interest of the company
• Be on the move, checking with cashiers to know if they are experiencing any challenges, and give them a helping hand to keep the job going
• Liaise with the account team to ensure that different denominations of cash are supplied for effective cash transactions with customers
• Train new cashiers on the job, giving them clear directions and guidelines on how to work effectively
• Ensure that company security procedures are observed at all times to track theft, lifting, and robbery.

Requirements

• BSC / HND in relevant field
• 2-4 years proven experience in managing people/cashiers as a lead in stores
• Excellent communication skills (verbal and written ) to ensure instructions are clearly passed to cashiers and reports adequately made to the management
• Must be a team player to motivate cashiers to optimal performance
• Must have strong management skills to promote orderliness, and to drive the team to achieve set goals
• Creativity in handling issues: must be creative in resolving customer complaints and disputes among cashiers
• Decision making skills: must be prepared to make quick decisions that will be satisfactory to customers and beneficial to the company; he/she should rely on his instinct to making good decisions most times
• Good with numbers: The team leader must have good math skills, such as addition, subtraction, and multiplication to be able to make simple calculations.

Salary
NGN80,000 to 100,000 / Month

Application Closing Date
27th February, 2020.