ITSM Release Manager at Growth in Value Alliance (GV Alliance) Partners

Growth in Value Alliance (GV Alliance) Partners – Our client is recruiting to fill the position below:

Location: Lagos

We are in need of a dynamic ITSM Release Manager who will work on:
Integrating IT Release management activities into the overall project and demand management plan.
Driving faster adoption, greater ultimate utilization and higher proficiency on the Releases impacting the business.

Innovative approaches to the analysis of information and generation of useful information from it.
Coordinate and manage the process of planning, building, testing and deploying of MTNN IS hardware, application and software and version control and storage of software and releases
Coordinate, convenes, and facilitates Release Management meetings and maintain a schedule of approved and tentative releases
Verify the completeness and timeliness of Release information entered into the system and follows up on non-compliant release to the process.
Coordinate and monitor the MTNN IS patch management process to guide against viral attack
Ensure the effective monitoring of patches deployed in the environment
Refine processes that identify, control, maintain and verify all changes and releases in controlled environments
Identify improvement areas in the project delivery cycle and implement lessons learnt following project closure
Ensure adherence to and alignment with change management process
Conduct post implementation reviews for all products and services, maintaining an updated tracker for all identified issues while ensuring prompt resolution within agreed SLAs
Produce ad hoc resource usage reports and analysis
Create monthly, quarterly release schedule calendar and ensure compliance to proposed go-live dates
Evaluate, prioritize multiple clients’ needs internal and external of the business.
Keep abreast of business process changes and communicate these to all stakeholders.

First degree in Computer Science or an IT equivalent degree
Practitioner Certificate in ITIL – IT Service Transition or equivalent certification
Minimum of 3 years’ experience in area of specialization with experience working with people
Experience in a medium organization
Experience IT Service Support and Delivery Experience
Experience in governance of enterprise information systems
Min 1 year Release Management Experience
Project management Experience
Experience in handling Release management issues
Experience working with a range of service
Provides Understanding of service delivery and service support environments.