Client Services Officer at Tybitx Services International Limited (9 Openings)

Tybitx Services International Limited is duly registered with the Nigerian Corporate Affairs Commission, possesses Department of Petroleum Resources (DPR) permits in the provision of Recruitment services/manpower supply & management and Training/manpower development for the oil and gas industries.

Our aim is to support our clients to focus on their core business by taking on the search for employees that meet their strategic goals and aspirations.

We are recruiting to fill the position below:

Job Title: Client Services Officer

Locations: Omoku, Sagamu, Adamawa, Jigawa, Zamfara, Sokoto, Taraba, Zaria, Kebbi, Taraba, Nasarawa States.

Job Description

We are looking for a very smart, efficient and exciting Client Service Officer who can build positive and productive relationships with clients and also provide client support services in accurate and timely fashion.

Job Responsibilities

Analyse and resolve service issues promptly.
Maintain high level of professionalism and competence in every client interaction.
Make frequent client calls and visits to strengthen client relationships.
Inform management about complex client issues and resolutions.
Identify and develop new business opportunities with client contacts.
Inform management about complex client issues and resolutions.
Maintain client focused working environment for team.
Work in compliance with company policies and procedures.
Utilise effective problem solving and time management skills in client service operations.
Assist in risk assessment and mitigation activities.
Develop process improvements to enhance service efficiency and effectiveness.
Provide support in pension product development and enhancement activities.
Provide assistance to less experienced staffs when needed.

Job Requirements

Strictly for HND holders only
Must be able to speak the local language of the location applying for.
Ability to resolve issues and complaints.
Previous experience in a customer service/administration role, preferably in either a call centre or office environment.
Data entry and strong, accurate typing skills.
Excellent communication skills, both verbal and written
Ability to manage relationships and expectations on various levels
Excellent interpersonal skills (approachable, positive, motivated, go-getter attitude)
Appreciation and an interest in providing exceptional customer service
Ability to sell and cross sell
Ability to multi task and prioritise
Sound computing skills, including MS Word, Excel and Outlook
Must be smart, bold and ability to initiate business conversation with clients and customers.