General Manager, Operations at Human Capital Partners

Human Capital Partners (HCP) – Our client is a building construction company with over 30 years’ experience delivering residential and industrial projects that meets the need of its clients. As part of on-going initiatives to strengthen its operations and enhance its capacity to achieve its goals, they seek to recruit a dynamic, exceptional and results-oriented professional to fill the position of General Manager, Operations.

General Manager, Operations

Job Summary:

The role reports to the Managing Director, oversees the operations department and will

Drive the strategic realisation of the corporate objectives
Manage business operations to ensure service delivery, quality control, resource management and cost optimisation
Ensure business profitability and suitable margins to ensure market competitiveness, value differentiation and sustainability
Champion key imperatives for the business in terms of approach to the market, underlying business philosophy and corporate branding
Ensure client briefs are delivered on time, within best quality requirements and within budget.

Responsibilities:

Provide clear development of the Company’s corporate strategy and strategic guidance/oversight of operations
Prepare and execute business plans that would drive business growth and position the Company towards achieving its growth aspirations
Gather and analyse competitive data and information on potential customers, competitors and market segments in line with business requirements to gain insights into current and future opportunities
Manage the day-to-day administration of the Company
Initiate and implement an organisational structure, as well as operational systems and processes that drive efficient and smooth running of the business
Manage business operations to ensure service delivery, quality control, resource management and cost optimisation
Drive the development of annual operating plans including business plans, operational requirements, staffing and budgets that support the Company’s strategic plan
Ensure efficient materials, resource and personnel management
Review and approve key expenditures/transactions in line with operational budgets and the Company’s priorities
Prepare SLAs in collaboration with other units and in line with business requirements; with the aim of achieving operational efficiency and timeliness in service delivery
Monitor business profitability and suitable margins to ensure market competitiveness, value differentiation and sustainability
Ensure an appropriate commercial approach to the market in order to achieve the market share objectives and drive growth
Manage the Company’s resources to generate strong revenue growth and profitability in line with the mission and vision for the business
Ensure budget approval and internal control mechanisms are in place to ensure budget compliance and cost optimisation
Review the Company’s performance against set targets and define and monitor action plans for improvement
Ensure project viability and feasibility
Supervise the Company’s Procurement and Vendor Selection processes to ensure best value for money
Deepen customer relationship with existing and prospective customers in order to increase profitability, growth, increase in market share, as well as customer loyalty and satisfaction
Manage human resources in order to optimize performance and enhance output.

Requirements:

A bachelor’s degree from a reputable tertiary institution
A minimum of fifteen (15) years’ cognate experience, five (5) years of which must have been at Senior Management level
Strong financial capabilities, including working capital management, analysis of financial data and development of KPI reports
Outstanding leadership, negotiating and influencing skills
Excellent customer orientation, entrepreneurial flair, analytical skills, commercial knowledge and business acumen
Strong project management and contracting and skills
Demonstrable networking skills, particularly relationship building, interpersonal and communication skills
Excellent presentation, facilitation and communication skills
Strong business ethics and high level of integrity.

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