Remote Content and Customer Support Manager at Hostnet Systems Inc

Hostnet Systems Inc has its headquarters in United States. We have been able to serve hundreds of customers from all across the continents. We strive to deliver innovative and meaningful consumer experiences in the digital space.

We are recruiting to fill the position below:

Job Title: Remote Content and Customer Support Manager

Location: Lagos

Job Description

• We are currently seeking a Content Manager who can also work as a customer support with a collaborative spirit and creative flair. We sale more than 700 TLD domain names, Cloud hosting servers, Linux Servers, Windows Servers etc.
• We need someone with a great team spirit to help us manage our company websites

Position Responsibilities

• Develop and execute social media strategy for major brands, posting on behalf of the brands and responding to consumer comments via multiple social platforms
• Be able to manage and update our web contents on our different platforms such as our blog, hosting and domain accounts.
• Create relevant and engaging content across multiple social channels.
• Create blog contents for our Tech-blog website.
• Be able to provide customer support to our website visitors via chat support.
• Always check and update the prices of our services.
• Active participation in a wide variety of social media activities personally, with rich understanding of social networking from a user engagement standpoint
• Work with Content team to deliver creative and engaging social content
• Analyze and optimize social strategy and execution on an ongoing basis
• Integrate with agency and client team, providing consumer insights drawn from the social community and helping to recognize additional social opportunities.
• Though their will be basic training and showcasing on how this is to be done.
• This job entails that you will be online daily from Monday to Friday from 8am to 5pm and have a phone and a laptop that is actively connected online to check and monitor ads and respond to customer questions.

Position Required Skills

• At least 1-2 years experience with content management with brands like Instagram, Facebook, and twitter etc.
• Experience with developing social media strategy, including editorial calendar development through execution as well as community management guidelines and escalation plans
• Broad-level experience with social media analytics and reporting tools (such as Facebook analytics, Google analytics, etc.)
• Demonstrated ability to write social media content (such as posts, tweets, etc.) in varied but distinct brand voices
• Proficiency in social management tools (such as CoTweet or Sprout Social) as well as social listening tools (such as Radian6 or Visible)
• Meticulous attention to detail
• Ability to juggle multiple projects and manage short timelines without losing site of the big picture
• Exceptional communication skills and ability to stay connected with local team as well as remote team.

Application Closing Date
28th April, 2020.