Customer Service Representative Intern at Quickmove.com.ng Logistics Limited

Quickmove.com.ng is a moving & relocating company located in Lagos Nigeria for your home, office and equipment moves. Our team of experienced property movers and packers will not only make your move stress-free but also take pride in ensuring your home or office move is done quickly, seamlessly and effectively.

We are recruiting to fill the position below:

Job Title: Customer Service Representative Intern

Location: Lagos

Job Description

Maintaining a positive, empathetic and professional attitude toward customers at all times.
Responding promptly to customer inquiries.
Communicating with customers through various channels.
Acknowledging and resolving customer complaints.
Knowing our products inside and out so that you can answer questions.
Processing orders, forms, applications, and requests.
Keeping records of customer interactions, transactions, comments and complaints.
Communicating and coordinating with colleagues as necessary.
Providing feedback on the efficiency of the customer service process.
Managing a team of junior customer service representatives.
Ensure customer satisfaction and provide professional customer support
Work with customer service managers to ensure proper customer service is being delivered.

Job Requirements

Strong phone contact handling skills and active listening
Familiarity with CRM systems and practices
Customer orientation and ability to adapt / respond to different types of characters
Excellent verbal and written communication skill
Ability to multitask, prioritize, and manage time effectively
Applicants must be comfortable using computers.
Ability to stay calm when customers are stressed or upset.
Must be available to work occasionally at nights, holidays and weekends
Familiarity with all of the goods and services offered by the company
Excellent communication and interpersonal skills.