Debt Collections Agent at ConSol Limited (Consol)

ConSol Limited (Consol) is the leading provider of Contact Centre Services, Consultancy Services & Enterprise Solutions in Nigeria. We offer a full range of services to drive sales growth, customer services and back office customer management operations. At ConSol we provide services that enhance customer relationships and develop projects that create loyal customers and profitability. Our consultants are experts in the field of customer relationship management and our large independent contact center facility enables us to deliver customized solutions to meet your requirements.

We are recruiting to fill the position below:

Job Title: Debt Collections Agent

Location: Lagos

Job Description

Contacting & Interacting with Debtors via telephone:

• Collecting payment on debts
• Understanding reasons for late payment.
• Ensuring the resolution of delinquent accounts
• Tracking outstanding debts
• Plan course of action to recover owed money.
• Negotiating payoff deadlines and payment plans.

Functional Requirements

• Communication (Local Language and English)
• PC/personal productivity tools – Words for windows, Excel, PowerPoint, Mailing
• Excellent Communication Skills
• Customer Service Skills
• Excellent Telephone Etiquette
• Listening Skills

Application Closing Date
1st July, 2020.