Customer Care Representative at Fastizers Food and Confectionery Limited
Fastizers Food and Confectionery Limited started with its first production of cookies 5 years ago, desiring to cater to its immediate community. This first batch of home-made Fastizers Cookies, produced with less than N1,000, got so much positive feedback it inspired the production of subsequent batches, however still on a small scale from a home-kitchen.
We are recruiting to fill the position of:
Job Title: Customer Care Representative
Code: CSR
Location: Lagos
Job Description
- Maintain the database of customers.
- Resolving product or service problems by clarifying the customer’s complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem and following up to ensure resolution
- Manage large amounts of incoming calls
- Generate sales leads and do prompt follow up
- Identify and assess customers’ needs to achieve satisfaction
- Resolve customer complaints via phone, email, mail or social media
- Build sustainable relationships of trust through open and interactive communication
- Feedback to the management on customer’s complaint.
Requirements
- Must possess SSCE/OND
- Product Knowledge, Problem Solving, Market Knowledge and Documentation Skills
- Ability to resolve conflict
- Should be able to speak English fluently and a bit of hausa and igbo
- Minimum of 1 year relevant work experience.
- Determination and the drive to work attend to people’s request
- Good attention to details and must be timely.
Application Closing Date
5th April, 2019.
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