Customer Service Representative at PeeCredit

PeeCredit is the consumer lending company located in Lagos, Nigeria. We are licensed to carry on business as providers of consumer and business loans to individuals and micro, small and medium enterprises.

We are recruiting to fill the position below:

Job Title: Customer Service Representative

Location: Lekki, Lagos

Responsibilities

Maintaining a positive, empathetic and professional attitude toward customers at all times.
Responding promptly to customer inquiries.
Communicating with customers through various channels.
Acknowledging and resolving customer complaints.
Know company products inside and out so that you can answer questions.
Processing orders, forms, applications, and requests.
Keeping records of customer interactions, transactions, comments and complaints.
Communicating and coordinating with colleagues as necessary.
Providing feedback on the efficiency of the customer service process.
Ensure customer satisfaction and provide professional customer support.