Software Support Engineer – Dynamics Power Platform at Tek Experts

Tek Experts provides the services of a uniquely passionate and expert workforce that takes intense pride in helping companies manage their business operations. We care about the work we do, the companies we partner with and the customers they serve.

Due to expansion, we are looking to add to our team of software support engineers in the vacant position below:

Job Title: Software Support Engineer – Dynamics Power Platform

Ref #: 243176
Location: Lagos, Nigeria

Description

We’re growing rapidly. Would you like to join us?
Are you a natural problem solver looking for an organization where your career can develop rapidly within a short time frame?
Do you want to gain global experience and get extensive training on high-end software products and solutions?
Do you take pride in delivering great customer service?

About the Role

As a customer-facing support engineer your role will be to provide phone and email-based technical support to corporate customers while ensuring ticket resolution and customer satisfaction.
Working on the Dynamics CRM team you will be supporting customers experiencing difficulties with their relationship management system.
Supported by our quality assurance team, domain experts and training and development department, you will have a comprehensive induction and training program to ensure you deliver extraordinary customer service.

What you’ll be Doing

Act as the primary technical contact, deliver advanced technical troubleshooting and problem-solving solutions for corporate customers including, issues escalated to the highest level of management
Collaborate with subject matter experts and escalation managers when additional support is needed
Manage critical issues by setting customer expectations, devise and implement action plans and professionally communicate to all parties involved
Seeks supplemental training to improve performance and develop specialization.

What you’ll Need

1-2 years’ experience in technical or customer support/ exposure to software development
Knowledge of web services/REST API Platform, Object-Oriented Programming (OOP)
Knowledge of Microsoft technologies especially Dynamics 365 (Common data service)
Strong researching, problem solving and troubleshooting skills
Ability to work independently and part of a team bringing in experts when needed
Excellent customer service skills
Passion for technology and learning

What we Offer