Customer Care Officer at Virgin Landmarts Limited

Virgin-landmarts is a Nigerian real estate company headquartered in Lagos. Established to solve the dearth in global housing ownership as well adding value to individual and organization on a timely and consistent basis.

Our core business include Real Estate, Building construction with modern architectural design and property management. We are a team of highly skilled professionals, trained and equipped with the necessary tools to distinguish ourselves in the Real Estate industry.

We are recruiting to fill the position below:

Job Title: Customer Care Officer

Location: Lagos

Responsibilities

• Maintaining a positive, empathetic and professional attitude toward customers at all times.
• Responding promptly to customer inquiries.
• Communicating with customers through various channels.
• Acknowledging and resolving customer complaints.
• Knowing our products inside and out so that you can answer questions.
• Processing applications, and requests.
• Keeping records of customer interactions, transactions, comments and complaints.
• Communicating and coordinating with colleagues as necessary.
• Providing feedback on the efficiency of the customer service process.
• Ensure customer satisfaction and provide professional customer support.
• Identify and assess customers’ needs to achieve satisfaction
• Build sustainable relationships and trust with customer accounts through open and interactive communication
• Provide accurate, valid and complete information by using the right methods/tools
• Meet personal/customer service team sales targets and call handling quotas
• Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
• Keep records of customer interactions, process customer accounts and file documents
• Follow communication procedures, guidelines, and policies
• Take the extra mile to engage customers
• Manage large amounts of incoming calls
• Generate sales leads

Requirements

• First degree from a reputable university
• Proven customer support experience or experience as a Customer Care Officer
• Track record of over-achieving quota
• Strong phone contact handling skills and active listening
• Familiarity with CRM systems and practices
• Customer orientation and ability to adapt/respond to different types of characters
• Excellent communication and presentation skills
• Ability to prioritize, and manage time effectively
• Candidates must reside around Ojo, Festac Town, Mile 2, Ago, Satellite Town, Iyanoba, and its environs.

Remuneration
Salary + Benefit + Incentive

Application Closing Date
12th August, 2020.