Stock Control Officer at Fenix International

Fenix International is a next-generation energy company. Our mission is to transform our customers’ quality of life through disruptive innovation in energy and financial services. Our flagship product, ReadyPay Solar, is an expandable, lease-to-own solar home system financed through affordable instalments starting under $0.17 per day. We use real-time transaction data to create a unique credit score to finance power upgrades and other life-changing loans and open up a wider world of energy and financing for our customers.

We are recruiting to fill the position below:

Job Title: Stock Control Officer

Location: Saki, Oyo
Position: Contract
Team: Customer Experience

Job Objectives

Fenix is looking for a dynamic, highly motivated and disciplined Stock Control Officer with a passion for entrepreneurship, renewable energy, and financial inclusion to join our team. This position is an important role within the Customer Experience Department in a fast-paced environment at the forefront of providing a world-class customer service experience in the sectors of renewable energy.
This role requires an individual to work under limited supervision, perform duties associated with direct interaction with customers, inventory management, and providing after-sales service support (both technical and non-technical) to existing Fenix customers with an emphasis on providing an exceptional customer experience.

Key Responsibilities

Provide excellent customer service to all Fenix Nigeria customers at all times
Attract new and existing customers to the Service center
Supervise the movement & stock count of Fenix Nigeria inventory to and from the Point of Sale
Provide periodic reports on customer engagement and stock count to Service Center Center Associate

Deliverables and Activities:

Provide exceptional experience to Fenix Nigeria customers at all times
Serve as a liaison between the customer and Fenix
Resolve customer requests, questions and complaints while frequently analyzing situations to determine best use of resources
Diagnose technical issues with customer units and accessories and support the after-sales service process
Provide accurate product information to customers
Support the SCA in the disbursement of inventory (including accessories) allocated Points of Sale (POS)
Contribute to ensuring up-to-date and accurate inventory records for Stock audits
Provide regular reports on sales, support, inventory, and customer data handling and management
Support the process of receiving, assessing and transferring voluntary and deactivated kits and any damaged swap stock back to Fenix HQ within one month of receipt at the Centre
Ensure accurate and high-quality information is added into Fenix data systems.
Help collect data on customer feedback and satisfaction
Escalate any unresolved issues or questions to your supervisor/ manager
Ensure all Fenix customers have a great end-to-end customer experience

Required Skills & Experience

A minimum of SSCE
Should be fluent in English and at least 1 other local language from the region you are applying
Conversant with the use of computers
Critical thinking skills.
Good influencing and negotiation skills.
Flexibility with the ability to work under pressure to meet deadlines.
Competent with computers including Microsoft Office packages, Fenix dB, and other Google products such as Forms, Sheets, Docs and Slides etc.
Excellent verbal and written communication skills.
Team player who is able to work independently.
Ability to establish and maintain effective working relationships with internal and external customers.
Demonstrate a high level of professionalism and integrity.
Should demonstrate both verbal and written communication skills.
Should have a smartphone.