Application Support Analyst at Access Bank Plc
Access Bank Plc is a financial institution with presence in 9 countries in Africa and the United Kingdom and in all major cities in Nigeria. Also referred to as the Africa’s Bank of Best Practice, Access Bank operates on a platform of strong ethics, governance and professionalism.
We are recruiting to fill the position below:
Job Title: Application Support Analyst
Location: Nigeria
Job Roles
- Responsible for the primary support and maintenance of the Bank’s applications
- Covers all problems, user requests and changes relating to the operation of the applications.
- Delivers availability and performance in line with the service levels agreed to support the business services
Functions and Responsibilities
Support the Bank’s applications
- Coordinate End of Day / Start of day on CBA (where applicable) and ensure that the applications are readily available before 7:45am and real time online (for online applications)
- Coordinate system changes
- Systems performance monitoring
- Provide user support for Flexcube escalated problems
- Follow-up on escalated problems, effective and efficient management of User Support to the Bank’s IT resources (Operating systems with associated applications and business applications systems)
- Perform preventative maintenance; specify design changes; amend program specifications; update user/operations documentation.
- Coordinate backup restoration test
Job Requirements
Education:
- Good technology related University Degree preferably in Computer Science / Engineering or Numeric Science. Certifications with IT Service Management certification will be an added advantage.
Experience:
- Minimum of 2-3 years cognate IT experience/Graduate from Access Bank School of banking excellence will be an advantage.
Certification(s):
- IT certifications and other professional qualifications will be an added advantage
Skills / Competence:
- Ability to learn and dedication to service delivery.
- Proficient in office automation tools (e.g. Microsoft Office, etc.)
- Proficient in SQL.
Application Closing Date
Not Specified.
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