Sales Team Lead (Nasarawa) at Fenix International

Fenix International is a next-generation energy and technology company. Our mission is to improve the quality of life of our customers through inclusive energy and financial services. Our flagship product, Fenix Power, is an expandable, pay-go solar home system financed through affordable installments from just $0.14 per day.

We use real-time transaction data to create a next-generation credit score to finance power upgrades and other life-changing loans, unlocking modern financial services for our customers. To date, Fenix has sold over 600,000 Solar Home Systems in Uganda, Zambia, Côte d’Ivoire, Benin, Nigeria and Mozambique, bringing clean, reliable power for lights, phones, radios, TV and much more to over 3 million people.

In early 2018, Fenix joined forces with ENGIE, one of the world’s largest energy companies and a leader in the move to renewable, decentralised and digital energy. This has allowed Fenix to make significant commercial investments to accelerate the path to our mission, via new markets and innovative products. Together, Fenix and ENGIE are making universal access to modern energy a reality.

We are recruiting to fill the position below:

Job Title: Sales Team Lead

Location: Lafia, Nasarawa
Position type: Full-time
Team: Sales

Responsibilities, Deliverables and Activities
Key Responsibilities:

Sales Target Achievement within assigned Clusters
Achieve Excellent PH of customer portfolio
Recruitment, Training and effective Team management of Sales Team

Deliverables and Activities
Sales Target Achievement within assigned Clusters:

Market Initiatives – Drive market initiatives to achieve and increase quality customer base in the assigned clusters
Market Activations – Carry out weekly market activations in the territory to generate leads and eventual conversion to sales.
Product Targeting – Drive all product mix sales through the right product targeting to the right segment of the prospects/customers.
Product Presentation- Carry out product presentations and exhibitions within assigned clusters
Identify Opportunities – Constantly identify opportunities for driving activation and other sales within clusters.
Plans- Draw up weekly/Monthly route plans for the FPCs
Track Sales – Track daily/weekly/monthly sales target Vs actual with the FPCs
POS Location- Scout for viable locations for POS Expansion and management

Achieve Excellent PH:

Sales Compliance – Drive sales process compliance within clusters
Customer Visits – Carry out daily / weekly customer visitations to resolve or escalate pending issues with customer systems
Influence Customer Behavior – Drive the right customer behavior on payments by ensuring customers are directed to the nearest POS / SC for payments
Product Choice – Ensure the right product is sold to the right customers
Field Clinic – Participate in Field clinic activities
Overdue Customer Lists- Monitor and Share weekly overdue customer lists with the FPCs
Training – Continuous training and coaching of RPCs on God/Bad portfolios, catch up etc.

Recruitment, Training and Team management:

Recruitment – Regularly recruit new Fenix Power Champions (FPC) within territory
Performance Monitoring – Weekly performance monitoring of RPCs and initiating corrective actions where required
Meetings – Hold regular meeting with the RPCs
Training – Regularly train and retrain team leads on sales process, Sales pitch, products, Customer Service etc.
Commission Structure – Ensure FPCs understanding of commission structures (Colours) and journey with Fenix
Reward – Design reward and recognition schemes for high performing RPCs
Customer Forums – Participate in customer service forums, field clinics, weekly meetings with SCAs
Team Building – Drive #One Team goal within clusters via team building activities

After Sales Support:

Overdue Customer Visits – Regularly visit overdue customers to ascertain their challenges and resolve
Escalate issues – Escalate lingering issues to the SMs
Quality Check – Daily / weekly checks on quality of installations by FPCs
Swap stocks – Deploy and track swap stocks and children in the territory
Repossession – Repossess Fenix kits from fringe customers
Reporting
Send weekly / monthly reports on sales activities within territory using approved template

Required Skills and Experience

B.Sc. Degree or Equivalent
3-5+ years working in a role within a progressive sales and/or financial services environment with strong, quantifiable results
Experience or passion for working in developing markets

Highly Desired Skills: