Head, Facilities (Data Center Operations) at ipNX Nigeria Limited

ipNX Nigeria Limited is one of Nigeria’s fastest growing Information and Communications Technology companies. In our business, we connect everything – people, information, and services.

We are specialized in network connectivity, and delivery of internet, telephony, television as well as cloud-based software application services to corporate and residential customers.

We are recruiting to fill the position below:

Job Title: Head, Facilities (Data Center Operations)

Job ID: 85
Location: Lagos
Department: Facilities
Function: Infrastructure Facility Management
Reporting to: Divisional CEO, Infratsructure Division
Travel Frequency: Occassional

Purpose of the Job

The post holder will be accountable for developing and executing IPNX’s Infrastructure Asset Management Plan and ensuring that key stakeholders and users are reassured through strong communication that asset failures are both mitigated and managed in an expeditious manner until repairs are completed.
Provide operations and maintenance leadership through controlling, managing, auditing, supporting daily Data Centre operations and Network facilities activities that ensure achievement of highest possible KPI targets, operational excellence as well as efficiency in network operations processes and cost.
Responsible for acquisition, management and maintenance of Network facilities and physical/civil infrastructure including but not limited to Data centers and Base Transceiver Station (BTS) sites.

Expected Key Results:

Install, configure, oversee the development and proactive management of the Infrastructure Asset Management Strategy & Plan.
Successfully manage Data Centre layout and Environment.
Capacity and Property Management.
Strategic Business Continuity Plan (BCP).
Stakeholder management and Disaster Recovery Plan (DCP).
Timely issue management of facilities

Educational Qualifications

University degree in Telecommunications / Electrical/ Civil Engineering (2.1/Upper Credit Minimum)
MBA or Master’s degree in engineering, Management, or Technology

Functional Skills:

Hands-on expertise in many disparate technologies, typically ranging from front-end user interfaces through to back-end systems and all points in between
3+ years’ experience in Telecommunications Operations management
3+ years’ in operation support, installations and commissioning
Proven experience of working with multiple suppliers/vendors/ partners
Advanced knowledge of mobile telecommunications network architecture/technologies
Sound understanding of project management
Proficient at report writing, creating and presenting presentations
Strong communicator and able to clearly articulate complex issues and technologies.
Ability to propose systems design and configuration improvements
Curious and exposure in new and emerging technologies
Negotiation, facilitation and consensus-building skills
Ability to work independently, be self-motivated and handle multiple priorities
Capable of supporting hundreds of systems both virtual and physical
Ability to plan, organize and document complex system designs
High attention to details and strong ability to resolve systems issues
Good communicator and able to clearly articulate complex issues and technologies
Advanced knowledge of mobile telecommunications network architecture/technologies
Sound understanding of project management
Knowledge of Data Centre management will be an advantage

Work Experience:

At least 5years’ experience in Telecommunications Operations management
Minimum of 7+ years’ in operation support, installations and commissioning
Proven experience of working with multiple suppliers/vendors/ partners
Experience of supporting a business contract and/or providing support to a professional function
Significant experience in developing and implementing new FM strategy, plans and systems
Experience of Safety Management systems
Experience in writing Asset Management Strategy, processes, procedures, Business Cases and Strategy Papers
Strong ability to collaborate with peers and stakeholders around system designs, capacity, road maps and resource allocation
Significance leadership experience in the planning and delivery of building and services maintenance
Experience working in the Telecommunications industry with a track record of technical achievement
Experience with large scale infrastructure automation
Knowledge and understanding of the Nigerian and global Information Technology Industry especially Telecommunications
Strong experience as a line manager and a coach leading diverse teams