Service Design and Innovation Lead at Ajani and Kimberly Limited

Ajani and Kimberly Limited is a strategy and management consulting company focused on serving its clients with innovative, capabilities that improve operational performance, deliver effective services and ensure maximum productivity.

We are recruiting to fill the position below:

Job Title: Service Design and Innovation Lead

Location: Abuja (FCT), Nigeria
Employment Type: Full-time

Duties & Responsibilities
Business Innovation (40%):

• Identify clients, understand their needs and preferences, design new products and/or enhance existing ones according to customer needs, develop costing and pricing, conduct pilot tests, develop a product launch strategy, and provide marketing support.
• Designing innovative delivery channels for current and new products and services through identifying, developing, and monitoring the product channel mix.
• Working collaboratively with our technology, underwriting, claims and actuarial functions to develop new strategies and products by providing valuable new insights into customer needs, new technologies or business partners.
• Managing a research program to keep abreast of new and emerging trends and technologies
• Defining, building and delivering concepts for new value creation through innovation in channels, products and services.
• Collaborating with internal and external partners to drive innovation initiatives through full process from idea to commercialization.
• Managing the Innovation team and budgets to demonstrate return on investment within a reasonable time-frame.
• Carrying out other assignments delegated by the Chief Operations Officer from time to time.

Project Management, Process Innovation and Business Development (60%):

• Execute design research to understand customer and client needs.
• Lead cross-disciplinary, multinational teams in building insights and translating into, services or relevant design products
• Liaise with project partners and translate vision to outcome
• Collaborate with the project team, potentially managing subject matter experts and technical contributors
• Contribute to project planning to ensure that design approaches are well-integrated into broader goals.
• Lead product design, technology implementation and strategy mapping.
• Develop agile, efficient, and impactful internal processes;
• Integrate lessons from industry standards and client engagements across our work
• Support frequent knowledge transfer between programmatic team members and across the organization.
• Build and cultivate partnerships around new opportunities.
• Educate clients and partners on our strategy and approach

Education & Experience

• First Degree in Computer Science or related discipline
• Master’s Degree is desirable.
• Fluency and experience in human-centered design, participatory design, and design strategy for social impact contexts.
• Experience applying a range of design tools, exercises, and methods.
• Strong proficiency on platforms like Odoo, including visual design using Adobe Creative Suite tools required.
• Capability to translate design activities for appropriate contexts, purposes, projects, and audiences.
• Knowledge in strategic planning.
• Comfortable with public speaking and workshop facilitation; poised in client communications and project management.

Application Closing Date
12th September, 2020.