Learning and Development Coordinator at Outsource Global Limited

Outsource Global – As Africa’s leading global contact centre and business / knowledge process outsourcing provider, we are successfully making Africa an international KPO / BPO outsourcing destination. We are the first IAOP compliant commercial call Centre in West Africa, and the first Nigerian international call Centre serving the UK & US markets. We provide first-class contact centre services and currently operate from our ultramodern facilities in Lagos, Abuja and Kaduna.

Job Title: Learning and Development Coordinator

Location: Abuja (FCT)
Job Type: Full Time

Responsibilities and Expectations

Conduct learning and performance needs analyses for all campaigns and development needs for the Leadership team.
Create and design content specific to product / campaign-specific knowledge or skill gap training
Apply adult learning principles and instructional systems to design and refresh blended learning solutions that minimize time away from customers and maximize performance improvement
Organize and Coordinate Training Schedules to maximize available training resources and facilities
Design for and measure against required business outcomes; evaluate, track and report on the impact of programs and initiatives
Effectively manage blended learning programs, including delivery schedules and facilitator pools
Manage and maintain productive and collaborative working relationships with vendors, SMEs, peers and stakeholders keeping in priority the org’s business strategy.
Facilitate / co-facilitate learning programs and workshops; maintain high participation and high participant evaluation scores
Proficiently use standard office tools and specialized L&D and HR tools for learning program administration and surveys (Microsoft Office, various survey tools)
Instructional design: Strong knowledge of adult learning theory, instructional design, leadership theories and practices, and multiple learning formats
Project management: Able to prioritize, scope, plan, budget and execute to independently move projects forward
Critical thinking: Strong reasoning skills; able to structure thinking into logical flow and sequence that’s easy for others to understand; able to create and work with conceptual frameworks
Communication: Crisp, compelling and practical style of organizing thoughts into writing and speech
Business acumen: High intelligence & ability to quickly grasp complex business issues
Stakeholder management: Collaborative and able to establish positive relationships and align others around accomplishing goals
Facilitation: Expert facilitation skills that drive high levels of participant engagement; executive presence to credibly and confidently work with groups of senior leaders in and out of the classroom.