Customer Service Representative / Ghana at Outsource Global Limited

Outsource Global – As Africa’s leading global contact centre and business / knowledge process outsourcing provider, we are successfully making Africa an international KPO / BPO outsourcing destination. We are the first IAOP compliant commercial call Centre in West Africa, and the first Nigerian international call Centre serving the UK & US markets. We provide first-class contact centre services and currently operate from our ultramodern facilities in Lagos, Abuja and Kaduna.

We are recruiting to fill the position below:

Job Title: Customer Service Representative / Ghana

Location: Abuja (FCT)
Job Type: Full Time

Job Description

Make out-bound / receive inbound calls and respond to customer’s emails where applicable
Manage, research, identify, and resolve customer complaints using available resources
Identify and escalate issues to supervisors / team-lead
Provide product and service information to customers
Update existing customer information
Route calls to an appropriate resource
Follow up customer calls where necessary
Document all call information according to standard operating procedures
Recognize, document, and alert the management team of trends in customer calls
Complete call logs and reports
And other duties as assigned.