Customer Service Representative at Geoford Services

Geoford Service is a corporate organisation that deals on recruitment, training and personal development of individuals.

We are recruiting to fill the position of:

Job Title: Customer Service Representative

Location: Ikeja, Lagos State

Employment Type: Full-time

Duties and Responsibilities:

• Managing large volume of customer calls
• Stay friendly and helpful
• Resolve questions and service issues for customers via phone, email and text
• Accurately document customer interactions
• Determine opportunities for new sales
• Sell products to established customers through up-selling and cross-selling
• Resolve all inbound and outbound support requests per established guidelines.
• Identify and act as a company ambassador at all times
• Be professional

Requirements

• OND /HND minimum acadenic requirement or equivalent
• Minimum of one year experience as customer service representative
• Demonstrated ability to provide outstanding customer service
• Customer-centric
• Result-driven
• Focus on quality and attention to detail
• Good time-management skills
• Ability to multi-task
• Strong interpersonal and communication skills
• Critical-thinker and problem-solver
• Ability to work with minimal supervision

Remuneration
Salary: N80,000 – N100,000 per month

Application Closing Date
31st October, 2020