Duty Manager at HR Leverage Africa

HR Leverage Africa – Our client, a prestigious hotel located in Surulere, Lagos State is recruiting to fill the position below:

Location: Surulere, Lagos

Description

We are currently in need of a Duty Manager to help to oversee facilities, security and customers as well as oversee daily operations by ensuring employee productivity, monitoring efficiency of all processes and creating a positive work environment for employees.

Job Responsibilities

Supervise work at all levels (receptionists, kitchen staff, maids, office employees etc.) and set clear objectives
Plan activities and allocate responsibilities to achieve the most efficient operating model
Manage budgets/expenses, analyze and interpret financial information and monitor sales and profits
Develop and implement an intuitive and efficient marketing strategy to promote the hotel’s services
Communicate with customers when appropriate (welcome them in the facilities, address their complaints, find solutions to problems, offer information etc.)
Deal with maintenance issues, shortages in staff and equipment.
Collaborate with external parties such as suppliers, travel agencies, event/conference planners etc.
Inspect facilities regularly and enforce strict compliance with health and safety standards.

Job Requirements

Proven experience as Hotel Duty Manager or relevant role
Fluency in English; knowledge of other languages is a plus
Minimum of 5 years relevant work experience
Degree in Business Administration, Hotel / Hospitality Management or relevant field.
Understanding of all hotel management best practices and relevant laws and guidelines
Working knowledge of MS Office; knowledge of hotel management software (PMS) is an advantage
Excellent customer service skills as well as a business mindset
Demonstrable aptitude in decision-making and problem-solving
Reliable with ability to multi-task and work well under pressure.
Outstanding leadership skills and a great attention to detail.