Customer Service Representative at Skin101 Clinics Limited

The flagship Skin101 Center is a full spectrum cosmetic medical and surgical facility with a Medical Spa, Dermatology clinic and plastic surgery unit all under one roof.

Our focus is diagnosing and treating cosmetic and non-cosmetic skin conditions in all ages and also improving and enhancing physical appearance. We understand that people want to look as good as they feel and feel as good as they look. SKIN101 brings a unique and holistic approach to looking and feeling good by providing highly individualized and customized plans that utilize a single treatment, or combination of treatments across board from the variety of aesthetic, anti-ageing and surgical options available at the facility.

We are recruiting to fill the position below:

Job Title: Customer Service Representative

Location: Maitama, Abuja
Employment Type: Full-time

Position Overview

SKIN101 Medical Center is growing, hence the need to expand our team. We are looking for a qualified and experienced customer service representative to join our team of professionals who can deliver a high-quality service, understand the importance of customer satisfaction and have high business ethics.The best CSRs are genuinely excited to help customers. They’re patient, empathetic, and passionately communicative.
They love to talk. Customer service representatives can put themselves in their customers’ shoes and advocate for them when necessary. Customer feedback is priceless. Problem-solving comes naturally to customer care specialists. They are confident at troubleshooting and investigate if they don’t have enough information to resolve customer complaints. The target is to ensure excellent service standards, respond efficiently to customer inquiries and maintain high customer satisfaction.

Responsibilities

Manage large amounts of incoming calls
Generate sales leads
Identify and assess customers’ needs to achieve satisfaction
Build sustainable relationships and trust with customer accounts through open and interactive communication
Provide accurate, valid and complete information by using the right methods/tools
Maintain a positive, emphatic, and professional attitude towards customers always
Meet personal/customer service team sales targets and call handling quotas
Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
Keep records of customer interactions, process customer accounts and file documents
Know our products and services inside and out so as to answer questions
Follow communication procedures, guidelines and policies
Take the extra mile to engage customers

Required Skills & Qualifications

Must possess a minimum of HND or B.Sc. in a related field
Must have at least 2 years of proven working experience in a similar role
Proven customer support experience or experience as a client service representative
Track record of over-achieving quota
Excellent organizational and analytical skills
Strong phone contact handling skills and active listening
Familiarity with CRM systems and practices
Customer orientation and ability to adapt/respond to different types of characters
Experience in a fast-paced service-led environment
Must consistently interact in a manner that is friendly, supportive, respectful, and cooperative with co-workers and clients
Excellent communication and presentation skills
Ability to multi-task, prioritize, and manage time effectively
Must reside in Abuja