SLA Coordinator at Royal Power & Energy Limited

Royal Power & Energy Limited – With the experience of over 10 years in the Nigerian Power Industry, RPE is a total solution provider. Our experience empowers us to comprehend the market, guaranteeing we offer elite items and frameworks that give a high level of unwavering quality, reasonability, serviceability, excess, and adaptability of activity.

We are recruiting to fill the position below:

Job Title: SLA Coordinator

Location: Lagos

Responsibilities

Accountable for maintaining an accurate and up to date list of all SLA Contracts, Customers, Sites & Equipment within the Service Software.
Accountable to verify E-Job Completion Certificates (JCCs) and collecting physical JCCs from PM Visits and SLA Service Calls.
Responsible for the database of all PM JCC reports within Service Software whilst ensuring, and monitoring, all PMs completed as scheduled.
Collect reports from coordinators/Service Software.
Responsible to ensure any equipment added or removed from the SLA agreement is correctly updated within the SLA database.
Assist in obtaining necessary approvals for PM access and schedule sites with regional coordinators.
Liaise with Service Sales on the submission of new SLA costing, quotation proposals, renewal, and equipment of location addendums.
Assist with the follow-up on agreements, renewals, SLA, and Service payments
Understanding the various elements of each SLA agreement and RPE’s Exposure to any Penalties or charges.
Accountable for ensuring that all SLA JCCs are submitted in a timely ‘manner to Finance for invoicing on a weekly/monthly/quarterly basis.

Requirement