Retail Supervisor at Robeck Locks Limited

Robeck Locks established in 2001 out of a need to bring into the marketplace stylish lockset at affordable prices without compromise on quality, functionality and durability. We import and distribute a wide range of quality fashionable door lockset and accessories to the trade and construction companies.

We are recruiting to fill the position below:

Job Title: Retail Supervisor

Location: Mushin, Lagos
Employment Type: Full Time

Core Responsibilities

Manage retail staff, among which includes people working on the floor, store, and the cashiers
Meet financial goals by analysing variances; initiating corrective actions in preparing an annual budget; formulating pricing policies and scheduling expenditures
Make sure pricing is correct
Work on store displays
Does Market research in order to identify new services and products
Recruit, Coach, counsel, discipline and train employees
Evaluate self-on-the-job performance, as well as other staff
Identify market trends that appeal to customers
Ensure products are clean and ready to be displayed
Maintain inventory and ensure items are in stock
Analyze financial statements in order to enhance profit making opportunities
Ensure promotions are accurate and in tune with company’s standards
Utilize computers to record sales figures, for data analysis and forward planning
Monitor local competitors
Maintain health and safety measures and store’s cleanliness
Organize and distribute staff schedules
Preside over staff meetings
Help, drive, motivate, and encourage retail sales staff to achieve sales targets
Handle customer complaints, issues and questions.
Implementing measures to avoid stock damages, theft, and wastage
Identify talent and coach the team to be the best performers that they can be.
To be responsible of opening, closing and running the shop in the absence of the Shop Manager.

Requirements

To do this, you should have experience working within a customer focused environment and working as part of a team
You should also have good basic arithmetic and a gift for dealing with people
With these talents, you’ll deliver retail excellence to grow income and make a difference to Robeck Locks and the people we serve.

You Are:

An experienced supervisor, used to managing a small team in a fast-paced customer focused environment.
Great at giving amazing customer service, and able to translate that into sales
Inquisitive, ever-questioning and ever-improving
Passionate about our business
a ‘people person’ who finds it easy to get on everyone and is able to build strong working relationships with the people you work with
trustworthy and reliable as you will be an important part of a small team. Your team and your customers will depend upon you to do your job to the best of your ability at all times.
Friendly, flexible, positive, reliable, honest and hard working!
Experienced as a supervisor, team leader or manager in retail or other similar industries would certainly come in handy but we would still love to hear from you.

What we want from you:

Previous supervisory experience is ideal.
To be enthusiastic and want to create a fun place to shop.
Be creative – you will have a lot of autonomy with the management team to merchandise and demonstrate products to your customers.
To be dedicated to improve on what we currently do. We appreciate that at all levels, our employees bring with them some amazing ideas.
Finally, a passion for what we sell is going to be a plus point for you!

Job Qualifications

HND
Experience: 1 – 3 years

Skills Set:

Demonstrate strong interpersonal and customer service skills
Pays attention to detail
Ability to work under pressure safely and efficiently
Must have Good Positive Attitude
Must be able to efficiently and effectively manage people in a retail environment.
Strong organisational and time Management skills
Basic Financial skills
Excellent written, oral, and verbal communication skills
Must have PC skills, including the ability to use Retail software and Microsoft Office
Minimum HND in a Business related field.
Must live within close proximity to Mushin.