Front Desk Officer at Pyramids Diagnostic Services

Pyramids Diagnostics Services was established to meet the critical desire to bridge the gap in the diagnostic arm of the health sector in Nigeria. Our services ranges from pre-admission medical examination, pre-employment medical examination. We conduct varying laboratory tests; molecular testing; paternity DNA testing, Hepatitis Virus Load, HIV viral load, BRACA I & II, HLA testing, cancer related testing etc.

We are recruiting to fill the position below:

Job Title: Front Desk Officer

Location: Port-Harcourt, Rivers
Employment Type: Full-time

Job Description

We are looking for a pleasant Front Desk Representative to undertake all receptionist and clerical duties at the desk of our main entrance. You will be the “face” of the company for all visitors and will be responsible for the first impression we make.
The ideal candidate will have a friendly and easy going personality while also being very perceptive and disciplined. You should be able to deal with complaints and give accurate information. A customer-oriented approach is essential.
The goal is to make guests and visitors feel comfortable and valued while on our premises.

Responsibilities

Keep front desk tidy and presentable with all necessary material (pens, forms, paper etc.)
Greet and welcome guests
Answer questions and address complaints
Answer all incoming calls and redirect them or keep messages
Receiveletters, packages etc. and distribute them
Prepare outgoing mail by drafting correspondence, securing parcels etc.
Check, sort and forward emails
Monitor office supplies and place orders when necessary
Keep updated records and files
Monitor office expenses and costs
Take up other duties as assigned (travel arrangements, schedules etc.)

Requirements

High School Diploma; additional qualifications will be a plus with 2 – 4 years work experience.
Proven experience as front desk representative, agent or relevant position
Familiarity with office machines (e.g. fax, printer etc.)
Knowledge of office management and basic bookkeeping
Proficient in English (oral and written)
Excellent knowledge of MS Office (especially Excel and Word)
Strong communication and people skills
Good organizational and multi-tasking abilities
Problem-solving skills
Customer service orientation