Point of Sales Support Technician at Karrabo Financial Solutions Limited

Karrabo Financial Solutions Limited is a financial technology (Fintech) company whose focus is providing platforms and tools to promote trade and commerce. We leverage technology to provide solutions that deliver the same kind of banking information in the banking hall at your doorstep.

We are recruiting to fill the position below:

Job Title: Point of Sales Support Technician

Location: Lagos Island, Lagos
Employment Type: Full Time

Role Summary

• We seek to employ a passion driven and detail-oriented POS IT support technician
• You will be required to assist any venue having trouble resolving technical issues with the POS software as well as helping with any IT related needs for the organisation
• Successful Candidate will also assist when necessary with any POS software setups for new venue installations and any other IT job as may be required.

Key Responsibilities

• Act as the POS support liaison between Corporate, POS Vendor and venue locations
• Provide onsite and remote support for POS including training of customers, configuration, monitoring and customization
• Assist in both Root cause and Trend analysis, all while providing venue systems POS support.
• Troubleshooting and resolving POS Hardware and software issues onsite and offsite
• Provide assistance in installation, relocation and re-installation of equipment for the office when required.
• Develop and improve documentation to support problem analysis and resolution.
• Increase POS transaction count and volume by constantly engaging RMs on active/inactive terminals and visiting low performing merchants
• Ensure timely deployment of POS terminals across assigned region and training of relationship managers on POS 1st line support issues
• Increase POS transaction count and volume by constantly engaging RMs on active/inactive terminals and visiting low performing merchants encouraging them to effectively utilize POS terminals in their possession

Qualifications

• OND qualification
• Minimum of 2 years working experience in a help desk or POS role
• Experience maintaining POS systems
• Must be willing and able to ride a bike.
• A valid riding license and excellent knowledge of highway code is a MUST
• Experience troubleshooting hardware/software products
• Experience with networking concepts
• Excellent communication skill and desire to grow is required
• Must be customer friendly as candidate will be a point of contact for customers
• Proven analytical and problem-solving abilities
• Outstanding interpersonal skills and great team player.
• Must be able to work independently with a high degree of self-initiative.
• Must be able to accommodate a flexible work schedule.

Application Closing Date
30th November, 2020.