Senior IT Assistant at the United Nations High Commissioner for Refugees (UNHCR)

United Nations High Commissioner for Refugees (UNHCR) was created in 1950, during the aftermath of the Second World War, to help millions of Europeans who had fled or lost their homes. We had three years to complete our work and then disband. Today, over 65 years later, our organization is still hard at work, protecting and assisting refugees around the world.

We are recruiting to fill the position below:

Job Title: Senior IT Assistant

Job ID: 23166
Location: Abuja, Nigeria
Salary Grade: G5
Hardship Level: C
Family Location Type: Family

Organizational Context

Technical guidance and instructions are received from the IT unit at HQ. As the post is of a technical nature indirect supervision is exercised by the Head of Office. The incumbent will also refer to technical manuals and policy papers.
Regular contacts with staff in the office and in other offices within the country of assignment. Contacts also with the Regional IT Officer and with the Field Office Support Team in HQ on matters related to the LAN/E-mail system.
Regular contacts with UNHCR’s implementing partners, including the government counterparts, to provide assistance on matters related to information technology
The incumbent makes recommendations on software and hardware needs in the office. A breakdown of the IT system in the office will have a direct negative impact on the overall operation and may compromise the efficiency, security and safety of the operation as well as the staff.

Functional Statement:

Assist the office in setting standards for applications that meets the needs of the users and supports the overall Information Technology.
Monitor and maintain the LAN, Network Servers, Printers, LAN points, Hubs, Patch pane, etc. to prevent faults occurring.
Ensure that information problem recovery is done as quickly as possible by making regular system back-ups
Assist with the installation of software packages, basic repair/maintenance of all computer hardware in the office and where required implementing partners.
Train UNHCR staff on email operation system
Add or remove users from the Network
Maintain the inventory of IT equipment
Perform other duties as required.

Minimum Qualifications and Professional Experience

2 years relevant experience with High School Diploma or 1 year relevant work experience with Bachelor or equivalent or higher with certificate / training in Information Technology.
Technical knowledge of information technology
Certificate in LAN operation.
Communication skills.

Desirable Qualifications and Competencies
Core Competencies: