Customer Service Representative at Corporate World Wear

Corporate World Wear is an online fashion retail company with a special focus on corporate wears and the corporate world. We offer a wide range of products and services for the corporate world.

We are recruiting to fill the position below:

Job Title: Customer Service Representative

Location: Lagos

Job Description

Maintain financial accounts by processing customer adjustments
Recommend potential products or services to management by collecting customer information and analyzing customer needs
Prepare product or service reports by collecting and analyzing customer information
Generate sales leads
Identify and assess customers’ needs to achieve satisfaction
Build sustainable relationships of trust through open and interactive communication
Provide accurate, valid and complete information by using the right methods/tools
Handle complaints, provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution
Keep records of customer interactions, process customer accounts and file documents
Use telephones to reach out to customers and verify account information
Greet customers warmly and ascertain problem or reason for calling
Cancel or upgrade accounts
Assist with placement of orders, refunds, or exchanges
Attempt to persuade customer to reconsider cancellation
Inform customer of deals and promotions
Sell products and services
Compile reports on overall customer satisfaction
Resolve customer complaints via phone, email, mail or social media.