Service Manager at Globacom Limited

Globacom Limited is Africa’s fastest growing telecommunications company. Owned by the Mike Adenuga Group, Globacom is the market leading mobile service provider in Nigeria. At Globacom we hold our vision with very high esteem. This keeps us moving forward and pushes us to be the best while propelling us into the future. This vision is about you.

We are recruiting to fill the position below:

Job Title: Service Manager

Ref No: SM
Location: Nigeria

Details

We are in the process of launching our Customer Experience Centers in four major cities in Nigeria. The centers will bring the latest and greatest of ICT innovations that power the digital world to our customers.
The centers are designed to showcase technologies and experiences that customers can preview before they buy and will also provide customers very exciting experience about our current products and services, while showcasing the possibilities of what the future brings in the world of information and communications.
We desire to engage highly competent, talented and self-motivated individuals with excellent customer service orientation, backed with strong ICT skills to fill the position above.

Responsibilities

Responsible for the regional E-2-E (End – to -End) customer experience.
Dashboard reporting to the business and stakeholders.
Should able to design and manage customer interaction to meet or exceed customer expectations.
Increase customer satisfaction, loyalty and advocacy, to nurture and very good customer relationships
Focus on reducing Customer Churn
Inspire Customer Advocacy and increase Revenue.
Support and basic knowledge to fix all technical issues at the experience center site which covers computers/Desktops, Laptops, Ruggedized tablets.
Should able to manage & troubleshoots for Audio Visual Aids, Display Units, Power & Security

Experience

Minimum of 10 years’ experience in Customer Service Management and Customer advocacy.
Must be able to demonstrate a consistent profile of solution provider/problem solver with references.

Remuneration