Customer Service Representative at Vass Logistics

Vass Logistics, a full service on-demand transportation and logistics provide is recruiting to fill the position below:

Job Title: Customer Service Representative

Location: Jahi, Abuja (FCT)
Employment Type: Full-time

Job Description

• Provide support, report and resolve customer concerns and complaints regarding technical issues and follow-up interactions with customers to check on level of satisfaction.
• Ability to engage in the day-to-day activities related to the operation of the Call centre (Customer Care Team).
• Acts as a source of information to customers by answering questions, escalating issues, follow-ups and gives instructions to customers as necessary.
• You are expected to identify and escalate priority issues, complete call logs, maintain and update customer data in CRM.
• Provide support to the technical team by tracking and following up on new installations as well as follow up confirmation calls

Requirements

• Bachelor’s Degree
• 1 year minimum experience in call centre rep role
• Candidate must be fluent in English (Written and Oral)
• All Applicants Must be resident in Abuja

Salary
N30,000 – N35,000 monthly.

Application Closing Date
9th January, 2021.