Customer Care Executive at Merrybellys Nigeria Limited

Merrybellys Nigeria Limited was registered in 2016, and began operations in May 2017. It was set up mainly for the purpose of providing convenient retail and wholesale services of consumable products to individuals and corporate organizations.

We are recruiting to fill the position below:

Job Title: Customer Care Executive

Location: Ikoyi – Lagos
Employment Type: Full-time

Job Description

• Attend to and resolve customers’ queries promptly and courteously.
• Managing customers’ perception and relationships.
• Document all customers’ interactions using the approved software.
• Enlighten customers with information on services and products on case to case
• Receive feedback on products and services offered to customers.
• Collate and prepare daily, weekly, and monthly activity and performance reports.

Job Requirements:

• Excellent knowledge of social media and instant messaging apps.
• Excellent written and oral communication skill
• Good telephone etiquette
• Ability to learn about new innovations and software
• Excellent time management skills
• Must be proficient in Microsoft Office packages

Qualifications and Skills

• OND / BSC in Marketing, or related study
• Minimum of 2 years’ experience in a similar role

Application Closing Date
23rd January, 2021.