Customer Service Executive at Hubmart Stores Limited

Hubmart Stores Limited is a retail shopping chain of Nigerian heritage, offering multi-format stores in various locations and positioned to offer customers world-class shopping experience as well as a vast range of products. Our unique value proposition lies in our excellent customer service as well as our superior capabilities in the fresh categories.

We are currently recruiting for the position below:

Job Title: Customer Service Executive

Key Responsibilities

The Customer Service Executive will Interact with customers and provide/process information in response to inquiries, concerns and requests about products and services. S/he will provide services to the customers before, during and after a purchase.
Attract potential customers by answering product and service questions; suggest information about other products and services to customers.
Open, update and maintain customer’s account records from time to time.
Resolve product or service problems by clarifying the customer’s complaint; determining the cause of the problem; select and explain the best solution to solve the problem; expedite correction or adjustment; follow up to ensure resolution.
Ensure all displays have: Product name; Price, Selling type – portion/piece/weight.
Drive customer’s loyalty and relevant reward programmes
Ensure appealing composure to customers by providing quality, fresh products in a hygienic manner by self or through team members.
Ensure customers are always served in a pleasing manner
Ensuring better levels of commitment to serve customers.
Perform other duties as assigned by the management

Requirements